Hey you guys! That's a very serious issue that should be resolved in a proper and professional manner. You should put NO REFUND for the prints. This is a real product and only if there is something seriously wrong with it or where demage has occured, the print will be replaced with the new one of the same kind. You already know what you are buying and by allowing a refund, people will take advantage of it and it will end up costing you and the artist lot's of money!