I got a reply from Clint about this issue. He explained that for each first time buyer, the final confirmation step in the sale is processed by a HUMAN, during business hours. Of course this is not what you expect in an online store. I think they need to fix this process in two ways: 1. For first time buyers, send ONLY the "First Time Buyer" email, not the confirmation email that I got first. The confirmation email is useless because it goes to a page with no link to download. I tried all kinds of things to get this confirmation email to work, and just got frustrated with it, BEFORE receiving the first time buyer email. 2. The "First Time Buyer" email needs to explain that you're waiting for a human response. the entire sales process is automated by the server and ebot up to this point, and there's nothing explaining or even suggesting that there will be a delay in this last confirmation step. the email just says to send your credit card 800# to store@renderosity.com and your download will be activated... IMHO, the whole 800# verfication step should just be removed. I've never encountered such overkill security measures in an online store before. And I was spending $10!! -Adam