Thanks Mehndi, A little breather is a good idea. While I wait... I was just wondering what "one or two areas" have become a problem? Is it things like SFGs bodysuit? If so, then I think it's a paranoid knee-jerk on the part of YouKnowWho. For example, I already owned the SFG bodysuit, as well as Doug Sturk's bodysuit, AND the Tailor when I went ahead and purchased the M2 Morphing CloPak. Why? because they are different items with different applications (although superficially similar). Owning any one of them does not make me personally more or less prone to buying another version if it comes along. Now, however, after such a stink, I really want a refund for the M2 CloPak, not because it is duplicated with something else I own, but because it is inferior, and I was misled into thinking that it was conforming and might be a time-saving item (NOT). Normally I would not ask for a refund even when I am dissatisfied with a product- I just write off the loss as a "foolish expense" don't use it. But their anti-consumer attitude (and this is not the first time it has come up) is beginning to make me feel less charitable to them. No matter what they say next, it is clear that they think we are all a bunch of criminals, and I just resent that entirely.