Well, I guess I have to add my praise too. In spite of all the Broohaha about Tailor (which suggests that it is actually good for something), I bought it and felt that it was woefully flawed - totally useless for what I wanted, in fact. At a time when they were in the middle of sales, surveys, freebie voucher problems, and who-knows-what-else, Reba responded to my email outlining what I saw as Tailor's main faults, and has even offered a refund - even though I'd deleted my order number, and they'll have the extra hassle of digging into their records to find it. (BTW, in saying all this, I freely admit that I seem to be one of the only 3 or 4 people on the planet who doesn't think that Tailor is the bees knees - The purpose of this post isn't to trash Tailor, but to praise Daz for their outstanding customer support.