Morphy, I noted elsewhere that I didn't own or want or need Tailor or clothing modified by it, so there are at least 2 of us. But, back to point.... :) Eric, My browser and the DAZ order system fight to the point where I can't checkout and go to the secure section at all. It has been this way for more than a year. Whether the item is free, upgrade, or new I can't go through checkout. So I call. Quite often I get Reba, sometimes I get Reachel, and once Steve took my order because the ladies were at lunch. They have all been friendly and cheerful and helpful despite having to go through the extra effort of setting up a download page for me. Reba is usually the one who sets me up. You can hear the smile in her voice. I try to email questions the day before calling (just recently it was about an item no longer in their catalog) especially if things are hectic (like near the end of a sale), and her responses have been waiting for me. I've called in orders to other places, but none as friendly. Carolly