Hi Norbert, e-onsoftware has changed lately their service. Possibly the mail address you used is not any more valid and possibly the automatic response to tell you that is not working. It is very easy to order your Bryce to Vue update, just go HERE, print the form and send t by mail to their Paris if you are in europe or to Beaverton if you are in the USA. (Or where are you?). e-on's support is great and we are here also to help wherever we can. Just be a little patient. Vue worth it. :-)Guitta