Yep, same here. Nothing but good help from DAZ. Once when I drove to downtown Atlanta to buy V2 and some other stuff, the download link didn't work. I went to work to burn a CD of the downloads 'cause I didn't want to do it on my 56k modem. So, I called and explained my dilemma and about being in a hurry...she took care of it in about 6 minutes. Download, CD burned, and back home in good time!