in all honesty I agree. Poser products, and the program for that matter aren't cheap and I take it takes a bit of thought as to what products I'll be buying. It doesn't take much time out of your day to drop a IM saying "thankes for the sale" or "thanks for the feedback". If we take time to write the feedback the same time should be taken to say thanks. It is rude and when it makes me not want to buy again from a person who doesn't think to stop and say thanks. Maybe some think its too much to ask of a merchant but I don't.