That's completely true, and it's time that it was said. There are merchants here who have gotten my business on more than one occasion, I've left feedback (as I always do), and I have yet to hear from them. It's just common courtesy. As a merchant as well as a customer, you have to respect the balance between the two. There are so many factors that make up a successful merchant, but reputation, in both quality of product and customer care, is at the top of the list. And let's face it, word spreads around here pretty quickly. If I spend $100 in one merchant's store, leave feedback for all the products I've bought, and never hear a word from the seller, I won't be buying from them again, regardless of the products. But I'm not going to stop there. I'm going to tell my friends, who are also prospective customers, how I was treated. Can anyone afford to los word of mouth business? Can anyone afford to lose any kind of business. It just takes a second to click that username and say "Thank you."