I'm not a merchant but I can say that the ones I've contacted like PhilC and Dudley have responded with professional courtesy and assistance. Some have picked up on threads and posted. I doubt that a merchant can say "hey" to everyone. Imagine if Bill Gates called all his customers to say thanks. Er, nevermind, don't imagine that, its mind boggling. Give the merchants a break and only trash the ones who make junk for money. There are a few out there that I don't want to see in a dark alley.