yup, if someone even gives something away and there is a problem, then they should respond to any issues with the item. even if it is something the other person is doing wrong. support can eat into available time, but in the long run does more good (for you the merchant) than anything else you could do. Turtle, if you are planning on purchasing something from an online store, I'm sure that Phil C. will be top of the list of merchants products you browse through, because of his help with his other products.