LadyJaiven i dont have a complaint but i wanted to let you know that i did feel really good after receiving a instant message from Pam. i did not even leave a product comment but i think she may have been online when i purchased her character and took time to say thanks. i thought it was really nice of her. she even spent time with me on teaching me how to fit clothes for him (David character). the reason i archived her message is because i felt she was someone i would definately want to buy from her store in the future and i did not want to forget. so there is some truth to what you say...at least for me...i felt a small gift rewarded from her after making my purchase and that was just simply a "thank you." although, i never expect it from anyone, really. i usually feel obligated to thank them (the artist/merchants) for such outstanding products!! :-) i looove all my handspandstudio stuff, shane keppel is really nice, azl, lq, blackhearted, the list goes on and on and on. and all my free stuff too! i've been blessed by odeathoflife and graphon (elite expressions), roughjustice and so many more! but again, it did feel really good to have that instant message pop up. oh yeah and clinth is so helpful for resetting my stuff for me all the time, as im still trying to figure out all this:-)