I was SO excited the first time the ebot sent me a message that a customer had left feedback on a my first product - I couldn't wait to make it public and send a quick thanks. Don't think I've missed anyone who has since. It's really encouraging when folks not only find their way back to my store, but leave thoughtful detailed comments. And I've picked up some good suggestions. BUT I'm just as grateful to see feedback when I'm shopping. Sure, no one makes bad comments public, but they often are more than empty praise - something that helps me understand a product and its uses better, or even saved me money when I realized I'd made a wrong assumption. Feedback posts are even more important now that we can't freely discuss products in the forums (grumble, grumble...) - Elisa/gryffnn