Ratteler: Wrong. LadyJaiven: Right. The only thing worst is when you have a technical question and send the supplier an email and you have to rely on the interest of other forum members to answer your question because the supplier ignores your email. I sell via ecommerce, and ALL my customers get immediate personal service from me, without question, despite their problems or questions. I have been known to call Hawaii from Germany just to make sure the customer is satisfied after having a problem with a $15 purchase.