"Ratteler: Wrong. LadyJaiven: Right"

Ratteler isn't necessarily wrong. It is his opinion and one I'm sure others may share. Not everyone wants such involvement between buyer and merchant. Some may feel that communication is only necessary if there is a problem. Others would like to be thanked for their feedback.

It's not black and white even though it involves courtesy. There are different opinions to consider.

...... Kendra