No Rena doesn't have a problem with helping people understand her products, neither does Steve, but like a lot of people she does have a problem with some prat taking all their damn complaints, whinges and gripes "out of forum" and into the most public area they possibly can. Now, in respect of this dress. It's a poserworld item. Modelled by Steve Shanks, textured by Renapd. This is Renderosity, this is NOT poserworld. So, you want support on a product take it to the place it was made. Think about it for a change huh? Then perhaps you'll find a more tolerant Rena because she won't have to watch you sniping and washing your dirty laundry in public. I don't get it Ron. You said a while back you were going to stop this yet here you are again, sniping at them. Is this really what you want to do? Stir people up? Do we have to start facing off again? Now. You write tutorials yourself, so you already KNOW that sometimes things can be a little confusing. So, rather than leaping into this site or PoserPros, or whereever else your currently allowed to visit, hows about you take the product to the place you got it. Would you really buy something at Harrods and then take it back to Woolco for support and customer service? Get a grip Ron, please.