I think it's bad to assume and good to communicate in a civil manner. That way answers are given and enlightenment ensues :D Maybe... the question could have been? "When will the download be available?" or "I noticed your website states you are getting a new server to accomodate downloads, when do you think it will be available?" or something along those lines. That's just my point of view. I think you handled it really well, considering you could have gone off on him! You definitely made your point! I totally understand and don't blame you one bit!

Vive Bene.  Spesso L'Amore.  Di Risata Molto.
Live Well.  Love Often.  Laugh Much.