Eric the problem is very likely a leftover from the 4.1 downgrade install this weekend. Guitta, that's usually the 1st reply from every support dept, as if theirs is the only program ever to run on a PC, even Windows systems don't need to be reformatted every few weeks or need cleanups & defrags more than the once a week I do and that's something I'm 100,1% sure off. It's never a VUE4 problem ofcourse, how could it be, not in this forum.