Hello Marque, Very likely, if you purchased Vue 4 from us, there was an error in your communicating your serial number to the order clerk when you ordered Mover 4. As serial numbers need to be exact, that's probably why it turned up bad. We did not get a receipt fax from you this morning, but we did get a call to our call center at around 6:20 PST. We open up here in Oregon at 9:00 AM and got your order correction at 10:20 AM. At this point, everything needs to be validated before we can ship Mover 4 to you. Once that happens, we can ship it out. Unfortunately, it takes time to validate a serial number. We are careful about this because add-ons like Mover 4 are among the most pirated pieces of software. What's amazing about this is that when it comes to add-ons, plug-ins or other product extensions, many people who would not otherwise pirate the base product will go ahead and pirate the add-on. This is especially true with Adobe Photoshop plug-ins. Given that the maximum number of users is determined by who owns Vue 4, it doesnt take much in the way of piracy to make developing a product like Mover 4 unprofitable. I want you to know that we are trying to take care of the problem. I cannot guarantee it will be resolved today. If you would like to change your shipping arrangements, just email me directly at lfredricks@e-onsoftware.com and Ill follow up. Best regards, Lynn Fredricks e-on software