Hello Marque, I apologize for the vacation message. I dont know who sent that, but we have a short list on folks on vacation right now so I can guess. Noone has accused you of piracy. The back history is for the purposes of letting you know why we have a higher level of security on Mover 4 as against Vue 4. It would be a lot easier for us if we could treat it like Vue 4, but we already know that we cannot afford to do that. Support for e-on products is handled through the e-on website and through email. The number you were referred to is a number for resellers to call so its prioritized differently. At this point, your order is in the queue and Ive forwarded everything to validation. If you want to change your shipping, you have my email address. Ill check my email over the weekend in case we cannot get it out today. best regards, Lynn Fredricks e-on software