You'll need to get your CD back from your brother-in-law - or get him to replace it if he's lost it. It sounds very much like Poser has become corrupt and you'll need to do a complete re-install. If you've not kept a copy of your Serial number, then you do indeed have a problem. Big important note: Always keep a note of your Serial Number If you are asking for a serial number, then nobody here is going to give you one Paul