Same here but I went to my email and did a search for password and got it ordered. I just got off the phone with the tech person, very professional. We also found a few other little oddities, but I have my receipt and my new password is written in my Poser manual along with my S.N. Just had to order ground shipping because when I went to the next day option it changed it to Poser 4 full version...lol I think I can wait 3 days more, just so I know it will be here. Marque