Wolfgang said: 1)"it would be undoable for a company like us to deliver product and give support to customers that are speaking Finnish, Turkish, French, Spanish, Italian, Norwegian, Swedish, Danish". Well, I can't speak for the other languages but working in the IT sector myself I still have yet to meet a Norwegian, Swedish or Dane that was computer literate but couldn't read, write and speak English fluently. Also I know of only one distributor of Poser in this country(where's the competition?) and I'd say probablly 99 percent of the people posting in this forum is more knowledgeable in Poser matters than they are. 2)"Only a small part of software sales in Europe are direct/mailorder sales." I've got CL boxed version of Poser 4 and when I bought it there was no direct/mailorder sales to Europe, and it wasn't available for a long time. So please don't play with statistics. Wolfgang I don't want to sound too harsh but the impression I got from your post is that the distributors are more important than your customers. Though I do live in Norway I will not be buying my upgrade through my local distributor or any other European distributor. I will simply go through certain channels to get it from the US, and if any of my other Scandinavian friends want it I will help them get it from there to. The end result is the distributor here is not going to make 1 kroner off of me because of the over 100% markup that is typical for software in this country. Buying the upgrade here would simply be foolish.