quixote - thanks! dialyn - when I had looked yesterday, I saw fax but not regular number. I definitely would have called. Thanks! starlet - It sounds like you're the exact person I have been looking for! Okay, first up, my bad, I didn't read the right area on the charging for P5 upgrade. My apologies on that. When I'm wrong, as painful as it may be, I have learned to admit it and will apologize accordingly. Although I have been here a while now, I was familiar with only one person that worked for CL. As goofy as this may sound, I just felt funny about emailing or IMing the president of the company. I have experienced the same as you guys, bouncing emails and such. I usually use my yahoo account, but they do have email issues, same as any other place and it very well could have bounced. As someone who works in tech support myself, I tend to be very critical of the field in general. I have had open calls for many days as I beat up programmers and third level support for solutions to my customer's problems, and yup, there are some weird ones. And yes, I can apprciate high call volumes. Those are the days where you eat lunch at your desk, and hope you get a chance to hit the ladies room. I appreciate your willingness to step up to the plate for me. The fact that you did this is showing me that there is someone at CL who the words Customer Service have meaning. My problem is stated above in my first post. What is the difference in exporting OBJ files out of P4 and P4/PP? If you prefer, I will email it in to you. When I use the PP, I can't import into Bryce, when I don't, I can, no problem, same file. Thanks for "coming to my rescue". Now, if you can whisper quietly when P5 is shipping..... ;-)