"My God, all this complaining over something that is a MINOR inconvenience on a very few occassions." It may be only a minor inconvenience, but what you have to realise is that it leaves a very bad taste in the mouth. Customers are people, they aren't just statistics; they have feelings. I have every sympathy with people like Dizzie. It's not right just to dismiss such feelings out of hand. In the case of Microsoft (but not CL), these increasing "security" measures have the semblance of being the thin end of a wedge. Get people to accept one level of intrusion and then impose on them a little bit more, and a little bit more. Under such circumstances, consumers have every right to complain about something minor, because many "minor inconveniences" add up to a major imposition eventually.