CuriousLabs got SPANKED when the ProPack was warezed. They lost a ton of money. They are desperately trying to keep this from happening again. And we need to support them. ONLY......... . . . . . . They kicked themselves in the *ss again! I would very much like to take over customer service for them. They just keep getting themselves into trouble when it's avoidable! The proper way to handle a situation like this follows: 1.)Keep the customers very intimate with the company's problems. And treat customers like partners. 2.)Once that is established, and everyone feels like a valuable part of the company. You explain that you need to implement a security system to protect the company and it's users. 3.)Then explain the protection will only be for a set period of time (something like 12 months)until the flood of orders for the new software slows down. Then customers can contact CL for a permanent serial number or patch. . It's not really that difficult of a problem to solve. You ask the users to help. And the users begrudgingly go along with the hassels for a while to do thier part. Then you reward the customer with no registration hassles after the company makes it's initial cash run. All it takes is working together as a team. And not keeping things secret until the last moment. But what do I know? I'm just some strange guy who makes dinosaurs. ;-) ScottA