God, did that really happen? With a CL employee? This "Pirate Killer" guy sounds like a zealous warez-nazi to me. Any customer service person harassing and accusing a legitimate customer in that manner should be fired on the spot. It should be obvious to anyone (company and customer) that that kind of response is intolerable. I'm surprised this guy didn't ask you to settle the matter with him personally, in cash. That's how Napoleonic law usually plays out in practice, right? -Adam