Cyber: You're right, the "Customer is always right" has indeed changed in the times we now face. And in fact you have to go through 20 minutes of computerized switchboards before you can talk to anyone live to clear up (if you are lucky) a problem with most companies these days. Fortunately, CL hasn't entirely gone to this and I suspect after much public outcry they will rethink their strategy. The bottom line is they need us, more than we need them, and to keep us they will have to make concessions to keep their consumers happy. It's just the nature of business. There is nothing wrong with them wanting to protect their IP, but when that protection begins to impede the protections of others or becomes to much of a hinderance for their consumers, something is going to have to be done. Aleks: Yep it was the last line, though not because it was written wrong but because you really pointed out the absurdness of this protection scheme. In some regard, the companies are going to have to trust it's consumers, no different than some consumers have to learn to trust some companies. Trust is a two way street. Jack