Hi everybody, The site is actually still secure, the problem arises because our site is built in frames. The portion of the page that receives and processes your personal and billing information is secure, but the entire frames pages that loads the secure portion in addition to the category bar and navigation bar is not secure. You can check the link by right clicking in a blank area in the largest frame on the screen and selecting "Properties". The Address line will read https://store.daz3d.com indicating that the site is secure. Hopefully soon you will oncee again see the reassuring padlock in the corner of your browser as well. As for replying to emails, Reba and I are working up the list and I hope that I'll have replied to you in a timely matter, thanks for your patience. Ryan tech@daz3d.com