Mitch, I'm sorry I don't have any concrete answers for you :( I seem to remember something in the old store about download problems with MSIE 5.5, but I don't remember what it was. I am using MSIE 6.0 and haven't had any trouble downloading. MSIE 6.0 is a free download from Microsoft's site, though if you're using a modem line it would be a very long download. Brian