...Well im not going to get any more daz products until this is resolved. You have my sympathies. My only suggestion is that you keep trying to resolve this. I could tell you personal stories about DAZ support that are so astounding you would probably not believe me. Your problem is certainly not typical of their service. As a former member of the retail trade I can only say that sometimes these things happen. Curiously, it often happened that despite the best will in the world a particular problem became compounded for no apparent reason. For instance, a few years ago I had a print made from the only photographic slide I had of my wife flying an airplane. They lost the slide. A couple of weeks later I was overjoyed to receive a call that they had found it. I was there to claim it in less than half an hour. During that time they managed to lose it again and as far as I know it remains buried deep within that wandering black hole. 3 times can be frustrating indeed so I know you don;t want to hear this but... keep at it. - Jack