Hi Y'all, Wow, All I can say is, I am so sorry. First, let me apologize, we are SLAMMED right now...so Steve, Anthony and I have had little time to come check on issues here. If things are urgent, I sincerely encourage you to email us your questions directly and we will respond to them on a 1 on 1 basis, but please be patient. My reply times aren't exactly 30 seconds anymore. :) I will not be able to pop back into this thread, but Cooper has asked me to explain to you what happened and how angry and sorry we are. We had 2 bulk shipments of product that were to be sent from our US facility with 1 going to Ireland and 1 going to Germany to fulfill your orders. Somewhere in this process, there was a terrible freight mixup and they combined the shipments, reassigned a new tracking number and then continued to deceive us to the status of our shipments. We have spent days trying to find what has been going on and why our shipment had not arrived in Ireland so that we could send all of the orders placed by our European customers and distributors. The entire shipment arrived in Germany and an employee of EGISYS went and personally seperated them and arranged for the Irish shipment to be forwarded immediately. They should receive it and begin shipping orders on Friday and Monday with your shipments arriving soon after. Those who ordered through distribution will have a slight extra delay for the product to go to your distributor and then to you. I cannot even begin to describe the anger we are feeling at this time and how sorry we are to this community. We have been lied to and deceived throughout this whole process and are still trying to get to the bottom of the situation and get solid answers about what happened. This is why we haven't commented for the past few days. I wanted to give you accurate and complete information and it appears we now have it. We are absolutely crushed that this has effected you and hope that you will understand that this was absolutely not our error here or did we have any intention of keeping the product from you for this long. I can't say it enough, we are so incredibly sorry. Thank you for your extreme patience and holding off on sending nasty email...It has assisted incredibly in straightening out this mess! You guys are awesome. tori