Yes, the support person probably didn't have to make you send in the extra details. But I've always thought of tech support as a source of info for things such as bugs, hardware and software conflicts, etc. I don't really think it is their job to teach users how to use the software unless it involves a procedure not covered in the documentation. (mind you, not having P5 I have no idea what th emanual is like...) That's what makes sites such as Renderosity so useful, not to mention the number of "how-to" books sure to follow. - Jack