It was always the case with Fractal and Metacreations to only answer questions about software glitches, failures and instabilities. They would always tell you when you called them up that they couldn't answer questions of technique. Maybe everyone wasn't aware of that. So Curious has the same policy. It just means they won't be reading the manual to us. For questions like that, you have to ask fellow users. The less time Curious spends reading the manual to us, the more time they have to manage the bug fixes. To be honest, they're probably so short of cash right now, they can't afford as many techs as they need.