I think CL works like most software dealers. If you opened the CD wallet, you can no longer return it. On my copy of P5 it had in bold type on a sticker on the front of the CD wallet that basically if you open this package you will be unable to return it. So if you opened it, tested it, and now you don't like it (due to the many occuring bugs) According to CL you are unable to return it. I hope this answered your question, but I guess a more direct answer from CL would be better. Cedric