Talisman, when I tried to fill in the form for support on the website, it doesn't seem to allow you to send the form without the required fields (namely RAM, HD, Video, etc.) here's the auromated response directly from the web page. here's the automated response: You failed to fill in the form correctly "Operating Systems" is a required field, please write something into that field. "Your computer specs (RAM, HD, Video, peripherals)" is a required field, please write something into that field. "Poser or Avatar Lab Serial Number" is a required field, please write something into that field. "Subject" is a required field, please write something into that field. you said that you first filled out this form without entering the hardware field, when I tried this it wouldn't let me submit at all. did you send an e-mail directly to the support person?