About four years ago I bought a Dell computer because of their highly touted tech support. I was a total neophyte with computers...they actually terrified me. I managed to screw that thing up in everyway possible the first 18 months. I can't count the times Dell helped me reformat. I am surprised they didn't put a separate tech person in just for me. Never cost me a dime and the support was incredible. I have sold 5 dell computers just by my high praise. I bought another one this year geared for the 3d apps. Had some problems.....they came out and replaced the motherboard...no problem. My point is that dell is the best damn computer company in the world (in my opinion). They set the model for good business. Curious labs would do well to follow a successful business model. Dell takes damn good care of it's customers......and sells 5000 computers a day!