Agreed on DELL....I bought 3 Dell systems in about a year..had the same cudtomer service. The guy actually stayed on the phone during an entire reformat/os install to make sure everything was up and running...stepped me through the entire proceedure. Even in times of crisis, customer service is a companies savior. Ease your customers along, by all means respond to their problems...answer their phone calls and emails...and I think honesty is very important...own up to your mistakes and problems...most customers will be very forgiving and allow you the opportunity to make corrections. Unfortunately, as has been discussed here at Renderosity more than once, there are some very blind followers of CL, and a lot of people that accept being screwed over by software companies...which accounts for the continued release of buggy software, poor customer service, and so forth

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854