I've actually gotten a personal response from kupa...which is beyond the ordinary...actually one in a thread, and one in IM....so I know they are doing something and responding...but no feedback from support....it may be that none of my emails other than one which I got an autoreply from even got to them...I do understand the fact they are very busy. Perhaps my real frustration is the fact I went against my normal philosophy of not buying a product when it is first released, and got burned. It will never happen again.

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854