I sent in a tech support question on how to get the Toon node to work. The first response I got back was that the materials room was complex (gee, big surprise there) and that getting a particular effect was difficult. I sent another email explaining that I was just trying to get any effect from the Toon node but that I had no idea where to plug it in. I got back a reply with instructions. Was that a tech support question? Yes. If the Poser 5 manual had explained how to use the Toon node then I could understand getting a reply that pointed me to that section of the manual. As it is, however, the manual barely states that the Toon node even exists. So, while the "how do I do this" sort of questions are clearly in the training area, they also far under the tech support area because the manual does very little in terms of training users how to user Poser 5. Think of it as tech support for the manual. Either way, these basic "where do I start" types of questions are perfectly valid things to send to Curious Labs after looking through the manual and finding no answers. Tech support, QA and documentation should be working together on things like training users, putting together tutorials and tracking bugs. This is a major area of weakness for Curious Labs right now.