I had a few problems ordering the Millennium Dragon (haven't used it yet; I'll be upgrading computers within the month, so review then). Trouble logging in, and I could remember neither my login address nor my password. I created a new account. Trouble at the final purchasing stage. So I e-mailed Daz. Within six hours I had a reply. Within 12 hours I had the Millennium Dragon, and the problem causing my problem had been fixed, and it only took so long because Daz and I are in different countries. Service-wise, Daz positively rocks, as far as my experience is concerned. If you can't resolve a problem by waiting a few hours or using a different browser, just contact them-- they will pull out as many stops as they can.