silverblade33 opened this issue on Sep 24, 2002 ยท 11 posts
SamTherapy posted Tue, 24 September 2002 at 11:31 PM
IMO, service wise, DAZ positively sucks, Strangechilde. The lady I spoke to didn't give me key information regarding my purchase, or what they would do about it - and that amounts to piss poor service in my eyes. The fact that they cross reference their credit card purchases against addresses merely confirms my opinion. I have better things to do than make (two - for a $20 purchase!) international telephone calls and wait an hour for someone to get moving. Funny thing here - I can walk into a store, buy something and walk out again in about 5 minutes. I expect the same (or better) from online purchases - especially when their fuckup meant I had the problem in the first place. IMO, customer service means "We will move heaven and earth to make our customers happy" NOT "We will frustrate our customers attempts to buy our products". This is not the first time Daz have fucked me about - but it will be the last. They just lost a customer.
Coppula eam se non posit acceptera jocularum.