Incidentally, I had sent in the trouble report but minus the screenshot ('cause of our awesome firewall rules at school :/ ), serial number and all that are included. And no, I didn't use any crack, hack, or associated crap. I had recently re-installed P5 after a HDD format, and did use the email registration thingy sent by CL. The machine is a Dell Inspiron 8100, 512MB RAM, 1GHz Intel P3-m processor, 20GB HDD, and an Nvidia GeForce 2Go built-in video card. /P