Kbade...thanks for the thoughtful post. I've read all the threads and I'm aware of the two-way thing. That's fine. What I object to is people incinuating that the only thing that could be wrong is the machines. I mean suggestions of upgrading to WinXP (there have been people who had trouble on WinXP too, btw), dumping software that is vital to their daily use of the machine (CD writer, antivirus) and stuff like that. If these were requirements, then it should be stated on the box. It costs money to replace your os, cd writer, and anti-virus on the off chance that that will solve the problems. I just think it's insulting to people who are having problems as if they're so stupid they don't have a perfect machine or are too stingy to pay for one.