I've had the same problem. I've email them twice and have gotten no response. I told them I wasn't in a big hurry for it either which I'm not because I went back to using Poser 4, but I think we are all due at least an acknowledgement of the email like most "real" companies do. I downloaded a program called Download Accelerator Plus that downloads in groups of fours so the process is much quicker. I did it overnight and in less time so CL can stick the CD. I've noticed that the patch has added some more problems that others have mentioned. I couldn't get on that bandwagon in the threads because I had not installed the patch yet. I noticed that in the Pose Room (the main window) that I can't resize the model window even though its not locked. The Parameter Dials are still a P.I.T.A. as they overlap everything and take up too much space. Why couldn't they just leave things alone? I hate this version of Poser and don't plan to upgrade again unless CL gets their act together! I'm waiting to see what DAZ does with their program. P5 is a piece of crap!

Poser 2, 3, 4, 5, 6, 7, 8, 9, 10, Pro 2014, 11, 11 Pro