Forum: Poser - OFFICIAL


Subject: Anybody else been to Daz yet today?

sturkwurk opened this issue on Oct 15, 2002 ยท 68 posts


xoconostle posted Wed, 16 October 2002 at 2:05 PM

Platinum Club is the coolest, but in response to some issues brought up in this thread... I wish DAZ and other marketplaces would be more careful about some of their ads. They continue to list items as being on sale when they no longer are. (E.G. yesterday the Hydra was listed in an ad as being 40% off, but if you put went to the actual product page or put it in your shopping cart, it was full price.) I recently had a frustrating incident along these lines here at Renderosity. An item was advertised as being on sale a few days after it no longer was. I IM'd the merchants, one of whom promised to make up for my disappointment with what appeared to be a generous offering. I in turn promised to return as a customer as frequently as possible. The merchant then failed to follow through, and didn't respond to a second notice that the outdated ad was still appearing the next day. (I was non-accusatory and polite.) Broken promises suck. I fully understand how difficult it can be to maintain a large online marketplace, which is why I try not to get too upset by these things. There's the human side of business to consider. On the other hand, such sloppiness, no matter how "understandable," can lead to consumer frustration which in turn leads to diminished sales. I know I'll never buy anything from the R'osity merchant I'm speaking of, again. He was wrong to make a promise, then fail to deliver. But that's just one person. (And to be fair, Clint offered a polite explanation regarding the ad.) DAZ' customer service is very professional and friendly when there's a problem, which goes a long way to smooth out any wrinkles and maintain good relations. Still, youze guyz should remove those ads when they're no longer true! Just a friendly suggestion to all online merchants.