This is strange if it's true, because DAZ has never ignored my e-mails, not even the ones that simply said "thanks for the free stuff." Responses have always been within 24 hours (on business days.) Of course they still exist. They've has some server issues recently, but if you work with them you'll get your stuff. Try logging in and checking your account page. I believe you're allowed to DL purchases up to three times. If worse comes to worse, all you'll have to do is send them a copy of your credit charges, and they'll come through, although I doubt you'll have that much hassle. Good luck.