I understand the frustrations because when I started having problems after the first patch, I contacted CL via the tech support form on their site. No response. Thread after thread in the beta forum is only answered by rosity members (who have really been more help than CL) and I was getting upset that someone, anyone from CL wasn't bothering to respond. Finally, Anthony did offer to look at my pz3 file but I honestly don't know if I would have gotten a response if I hadn't gotten angry.
The sr2 patch corrupted something in my pz3 file. That isn't user error. And I still can't seem to get anything to render large/print size.
CL does need to respond to these issues and when all you get is silence it's damn frustrating. And if you haven't had any of the problems, you can't understand the frustration but you need to try before you criticize.

...... Kendra