Can you describe what's happening a bit more? Are you seeing the characters appear wherever you've put them in your figure library but without a preview picture (& if so, have you tried selecting the figure, sans picture, and loading it anyway, and what happens if you do?)? I don't have this file so I can't check, but most freebies come with a Read Me file, which will usually tell you where everything needs to go. Did you check that? Let us know how you get on!