Thank you Larry for your reply... :: Please let us know when the EULA works out so we might be able to support your "Awesome" program. John Render said: "Um, Jack, I think that should be "...customers will think twice before ever ORDERING a product from [CL] again." I stand corrected and believe you are right. My bad. :o) Praxis, no offense bud, but to accept a situation like this (pay for none working application, be subjected to Beta Testing the product you paid for and expected to work, and accept that company to slash it's price giving other future users better deals), invites other companies to adopt the same priniciples. Here is a kind and helpful bit of advice to Larry and crew at Curious Labs/Egi-Sys.... 1.) Start replying to your paying customers who are working their asses off to make sure the money they paid you was worth it. No shit the economy sucks, you think your company is the only one hit by this? I can very well believe allot of the Customers who just bought your buggy software, parting with money they might not have been able to afford, have their own Economic crisises going on at home. You could at least show those people support by answering their posts. You aren't the only one hit by this Economy. 2.) Plan on finding interesting ways in which to award the Pre-order purchasers of Poser 5. Those people cared enough about your company to send you money for an application with the expectation of it working, supports your company by accepting those conditions and help you to work to fix them. Those people need to be compensated for their time. You are expecting too much if you are looking for a hand out while running a business. Treat them with the same respect and support that they are showing you. 3.) Read your own EULA... oh, and while you are at it, also take a look at your "Private" beta test forum, before you start pushing your woes of "undiscovered" bugs off on the original beta testers. I wont allow any of us 80 people be accused of not doing our job!! I have much more... but I will be compiling them. Thank you for your time, hate to have bothered you. Jack